SMS Terms and Conditions Effective Date: September 25, 2026 Please read these SMS Terms and Conditions carefully. By opting in to receive SMS text messages from Helms Automotive Service (“we,” “us,” or “our”), you agree to be bound by these terms. 1. Program Description and Message Types When you opt-in to receive text messages from Helms Automotive Service, we will send messages to your mobile device regarding your vehicle and services. Message types include: • Appointment Management: Setting up, confirming, or rescheduling your service visits. • Repair Updates: Providing progress updates regarding your vehicle's ongoing maintenance or repairs. • Pickup Notifications: Letting you know when your vehicle is ready for pickup. • Marketing & Reminders: Occasional service reminders or promotional specials. These promotional messages will be limited and sent no more than once per quarter. 2. Message Frequency The frequency of text messages varies depending on your active service status. While your vehicle is in our shop, you may receive multiple informational updates. Promotional and reminder messages will not exceed one message per calendar quarter. 3. Cost, Rates, and Carriers Helms Automotive Service does not charge a fee to send or receive text messages. However, standard message and data rates may apply from your mobile carrier. Check your mobile plan details for specific text messaging rates. Supported carriers include all major US mobile networks, but delivery is subject to the effective transmission of your wireless provider. 4. How to Opt-Out (STOP) You can cancel and opt out of the SMS service at any time. Simply reply STOP to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. 5. How to Get Help (HELP) If you are experiencing issues with the messaging program or need assistance, reply HELP to any text message you receive. You can also contact us directly at helmsautomotive@gmail.com for customer support. 6. Privacy & Data Protection We respect your privacy. Any phone numbers and consent collected for SMS communication will be used strictly for communication between you and Helms Automotive Service through our service provider, Dialpad. Your SMS consent and phone number will not be shared, sold, or rented to third parties for marketing purposes. 7. Contact Information If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact Helms Automotive Service at: • Email: helmsautomotive@gmail.com • Phone: 336-689-8490